Help customers find accurate information, share honest feedback, and receive thoughtful responses. DTCI brings your local profiles, review activity, and brand presence into a consistent reputation management approach.
Keep business information accurate, listen to customer feedback, and respond with a clear and professional voice.
Your online reputation is shaped by what customers find and how your business responds. A thoughtful process helps keep profiles accurate, feedback visible, and customer conversations constructive.
Keep essential business details, services, and updates consistent across key discovery points.
Organize review monitoring and response workflows so customer concerns receive timely attention.
Review feedback themes and profile performance to identify opportunities to improve customer experience.
Our reputation services help your team listen, respond, and represent your business consistently across important online channels.
Maintain accurate profile details, categories, service information, photos, and updates for local discovery.
Monitor review activity, organize response priorities, and help your team reply with care and consistency.
Track relevant public feedback and brand mentions to surface themes that deserve a timely response.
Design compliant, non-incentivized prompts that make it easy for genuine customers to share feedback.
Develop calm response guidelines, escalation paths, and follow-up processes for customer concerns.
Improve consistency across key listings and brand touchpoints with useful content and profile hygiene.
We help you build a repeatable system that values authentic feedback and constructive customer care.
Review profiles, listings, and feedback channels.
Confirm voice, goals, and response ownership.
Improve profile accuracy and brand details.
Monitor feedback and emerging themes.
Address reviews with care and context.
Use insights to strengthen customer experience.
We focus on accurate information, authentic feedback, and helpful communication—not shortcuts or promises of guaranteed ratings.
Clear review monitoring, profile ownership, and response workflows keep teams aligned.
Practical guidance helps your team respond professionally and take issues toward resolution.
Understand recurring feedback and use it to inform better service and brand decisions.
Share your current challenges with us. We’ll help you map a practical plan for profile management, customer feedback, and brand presence.
Submit your details below to connect directly with our senior agency consultants or course academic advisors.
Fill out this quick form. Our senior consultant will connect with you in under 15 minutes.
DTCI Tower, Metro Pillar 452, Main Commercial Hub, New Delhi, India 110092
Last updated: August 2026 • Digital Technology Company and Institute
At Digital Technology Company and Institute (DTCI), we are dedicated to delivering world-class agency solutions and high-impact certified training. We maintain a transparent and equitable refund policy for all enrolled students, corporate clients, and agency partners.
Students enrolled in our certification or masterclass programs are eligible to request a refund under the following conditions:
The following categories are strictly non-refundable once initiated or delivered:
To request a formal cancellation or refund, the account holder must send an email to info@dtci.in with the subject line "Refund Request - [Invoice / Student ID Number]" along with proof of payment and reason for cancellation.
Approved refunds are processed within 7 to 10 business days via the original payment gateway or direct bank transfer. The applicant will receive an official transaction receipt upon release of funds.
In cases of medical emergencies or documented unforeseen hardship, DTCI management may grant a batch transfer or course credit voucher valid for up to 12 months in lieu of a monetary refund.
For inquiries regarding invoices, fee receipts, or refund statuses, reach our Accounts & Compliance Desk at +91 70789 30141 or email info@dtci.in.
Last updated: August 2026 • Digital Technology Company and Institute
Welcome to DTCI (Digital Technology Company and Institute). By accessing our website, enrolling in training cohorts, or commissioning agency services, you agree to comply with and be bound by the following terms and conditions.
DTCI operates a dual ecosystem providing: (a) Enterprise agency digital marketing, web engineering, SEO, and paid performance advertising, and (b) ISO 9001:2015 accredited practical technology and marketing education with placement support.
Users and students agree to provide accurate registration information, maintain confidentiality of portal login credentials, and respect academic integrity and code of conduct during online and on-campus sessions.
All service retainers, project milestone payments, and course tuition fees must be cleared according to the agreed schedule. Invoices are subject to applicable GST and statutory taxes under Indian law.
All curriculum materials, course slide decks, software templates, agency pitch decks, and website assets remain the exclusive intellectual property of DTCI. Unauthorized reproduction, distribution, or re-sale is strictly prohibited.
You agree not to disrupt, hack, scrape, or interfere with the normal operation of this website or any associated student portals, servers, and networks.
DTCI strives for the highest standards in agency performance and training outcomes. However, DTCI shall not be held liable for algorithmic ranking shifts by third-party search engines or social media ad network policy updates beyond our control.
DTCI reserves the right to update curriculum modules, trainer allocations, course schedules, or service packages to align with industry shifts and technological advancements.
DTCI reserves the right to terminate student access or agency agreements in cases of non-payment, breach of confidentiality, harassment, or violation of institutional policies.
These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
For legal notices or questions regarding these terms, please contact: info@dtci.in | DTCI Tower, Metro Pillar 452, New Delhi, India 110092.
Last updated: August 2026 • Digital Technology Company and Institute
DTCI respects your personal privacy. We collect information you voluntarily provide when submitting consultation forms, booking demo classes, applying for job openings, or registering for academic programs.
Personal data collected may include: full name, email address, phone number, city, academic background, resume/CV documents, and company name for agency inquiries.
We automatically collect non-personally identifiable diagnostic data, including browser type, device information, IP address, referral sources, and pages viewed to optimize user experience.
Our website uses standard session cookies to remember preferences, analyze web traffic, and provide a seamless navigation experience. You can disable cookies through your browser settings at any time.
We use your information exclusively to: (a) Respond to enquiries and book demo sessions, (b) Process admissions and course certifications, (c) Deliver requested agency proposals and audits, and (d) Send relevant batch updates or placement notifications.
We implement industry-standard administrative, technical, and physical security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
We never sell or rent your personal data to third parties. Data is shared only with verified service providers (such as SMS gateways, CRM systems, and cloud hosting partners) strictly to fulfill services.
We retain personal information for as long as necessary to provide services, comply with statutory tax and accounting obligations, and support student placement credentials.
You have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or ask for deletion of your enquiry records where applicable by law.
DTCI may periodically update this Privacy Policy to reflect changes in regulatory standards or operational practices. The revised version will be indicated by the "Last updated" date above.
If you have any questions or concerns regarding this Privacy Policy, please contact our Data Privacy Officer at info@dtci.in or call +91 70789 30141.
