Our Agency Services

1. General Refund Policy

At Digital Technology Company and Institute (DTCI), we are dedicated to delivering world-class agency solutions and high-impact certified training. We maintain a transparent and equitable refund policy for all enrolled students, corporate clients, and agency partners.

2. Eligibility for Course Refunds

Students enrolled in our certification or masterclass programs are eligible to request a refund under the following conditions:

• A written cancellation request is submitted within 7 calendar days from the official batch commencement date.
• The student has attended no more than 2 live lectures or practical workshop sessions.
• All study resources, proprietary kits, and software access keys remain in good standing.

3. Non-Refundable Services

The following categories are strictly non-refundable once initiated or delivered:

• Third-party ad spends paid directly to platforms (Google Ads, Meta Ads, LinkedIn Ads, etc.).
• Domain registrations, hosting server provisions, and SSL certificates acquired on client behalf.
• Completed and approved web development milestones and graphic asset deliveries.
• Registration and examination fees paid to external certification boards.

4. Cancellation Procedure

To request a formal cancellation or refund, the account holder must send an email to info@dtci.in with the subject line "Refund Request - [Invoice / Student ID Number]" along with proof of payment and reason for cancellation.

5. Refund Processing Timeline

Approved refunds are processed within 7 to 10 business days via the original payment gateway or direct bank transfer. The applicant will receive an official transaction receipt upon release of funds.

6. Exceptions & Special Circumstances

In cases of medical emergencies or documented unforeseen hardship, DTCI management may grant a batch transfer or course credit voucher valid for up to 12 months in lieu of a monetary refund.

7. Contact / Support

For inquiries regarding invoices, fee receipts, or refund statuses, reach our Accounts & Compliance Desk at +91 70789 30141 or email info@dtci.in.

1. Introduction

Welcome to DTCI (Digital Technology Company and Institute). By accessing our website, enrolling in training cohorts, or commissioning agency services, you agree to comply with and be bound by the following terms and conditions.

2. Scope of Services

DTCI operates a dual ecosystem providing: (a) Enterprise agency digital marketing, web engineering, SEO, and paid performance advertising, and (b) ISO 9001:2015 accredited practical technology and marketing education with placement support.

3. User Responsibilities

Users and students agree to provide accurate registration information, maintain confidentiality of portal login credentials, and respect academic integrity and code of conduct during online and on-campus sessions.

4. Payments, Fees & Taxes

All service retainers, project milestone payments, and course tuition fees must be cleared according to the agreed schedule. Invoices are subject to applicable GST and statutory taxes under Indian law.

5. Intellectual Property

All curriculum materials, course slide decks, software templates, agency pitch decks, and website assets remain the exclusive intellectual property of DTCI. Unauthorized reproduction, distribution, or re-sale is strictly prohibited.

6. Website Usage

You agree not to disrupt, hack, scrape, or interfere with the normal operation of this website or any associated student portals, servers, and networks.

7. Limitation of Liability

DTCI strives for the highest standards in agency performance and training outcomes. However, DTCI shall not be held liable for algorithmic ranking shifts by third-party search engines or social media ad network policy updates beyond our control.

8. Service Changes & Amendments

DTCI reserves the right to update curriculum modules, trainer allocations, course schedules, or service packages to align with industry shifts and technological advancements.

9. Termination

DTCI reserves the right to terminate student access or agency agreements in cases of non-payment, breach of confidentiality, harassment, or violation of institutional policies.

10. Governing Law & Jurisdiction

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

11. Contact Information

For legal notices or questions regarding these terms, please contact: info@dtci.in | DTCI Tower, Metro Pillar 452, New Delhi, India 110092.

1. Information We Collect

DTCI respects your personal privacy. We collect information you voluntarily provide when submitting consultation forms, booking demo classes, applying for job openings, or registering for academic programs.

2. Contact Information

Personal data collected may include: full name, email address, phone number, city, academic background, resume/CV documents, and company name for agency inquiries.

3. Website Usage Data

We automatically collect non-personally identifiable diagnostic data, including browser type, device information, IP address, referral sources, and pages viewed to optimize user experience.

4. Cookies & Tracking Technologies

Our website uses standard session cookies to remember preferences, analyze web traffic, and provide a seamless navigation experience. You can disable cookies through your browser settings at any time.

5. How Information Is Used

We use your information exclusively to: (a) Respond to enquiries and book demo sessions, (b) Process admissions and course certifications, (c) Deliver requested agency proposals and audits, and (d) Send relevant batch updates or placement notifications.

6. Data Protection & Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

7. Third-Party Service Providers

We never sell or rent your personal data to third parties. Data is shared only with verified service providers (such as SMS gateways, CRM systems, and cloud hosting partners) strictly to fulfill services.

8. Data Retention

We retain personal information for as long as necessary to provide services, comply with statutory tax and accounting obligations, and support student placement credentials.

9. User Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or ask for deletion of your enquiry records where applicable by law.

10. Policy Updates

DTCI may periodically update this Privacy Policy to reflect changes in regulatory standards or operational practices. The revised version will be indicated by the "Last updated" date above.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact our Data Privacy Officer at info@dtci.in or call +91 70789 30141.