Bring customer data, timely communication, and sales follow-up together. DTCI helps your team build practical CRM and automation workflows that create a more consistent experience from first enquiry to repeat business.
Align your CRM, marketing touchpoints, and sales pipeline around useful customer context and measurable next steps.
A well-managed CRM gives your team a reliable view of prospects and customers. Automation can then handle repeatable tasks, so your people can focus on timely, relevant conversations.
Bring contact details, enquiry history, preferences, and sales activity into a consistent customer record.
Use clear task reminders and automated communication to reduce missed handoffs and delayed responses.
Give teams a shared view of lead stages, ownership, next steps, and progress toward sales goals.
Choose the connected CRM and communication capabilities your business needs today, with room to improve as you grow.
Configure contact records, user roles, fields, stages, and reporting to reflect how your team actually works.
Plan timely WhatsApp updates and response workflows that respect consent and keep conversations relevant.
Build targeted welcome, nurture, and customer email journeys with clear goals and useful segmentation.
Route new enquiries, notify the right owner, and schedule dependable follow-up based on lead context.
Connect lifecycle touchpoints to customer actions, preferences, and the next most useful interaction.
Define practical deal stages, ownership, and activity tracking to help managers spot bottlenecks early.
We align the technology to your business process, then refine the system using real operating feedback.
Map goals, tools, and current handoffs.
Plan data, stages, and workflow rules.
Set up CRM and communication journeys.
Link relevant channels and team tasks.
Test workflows and guide your team.
Review activity and refine what works.
We focus on a workable system—not automation for its own sake—so your customer experience and internal operations improve together.
Workflows begin with your sales motion, audience, and customer service requirements.
Coordinate CRM, email, WhatsApp, lead capture, and reporting where the tools support it.
Clear ownership, usable processes, and training help your team confidently adopt the system.
Tell us about your current tools and where follow-up gets stuck. We’ll help identify a practical next step for your CRM and marketing automation.
Submit your details below to connect directly with our senior agency consultants or course academic advisors.
Fill out this quick form. Our senior consultant will connect with you in under 15 minutes.
DTCI Tower, Metro Pillar 452, Main Commercial Hub, New Delhi, India 110092
Last updated: August 2026 • Digital Technology Company and Institute
At Digital Technology Company and Institute (DTCI), we are dedicated to delivering world-class agency solutions and high-impact certified training. We maintain a transparent and equitable refund policy for all enrolled students, corporate clients, and agency partners.
Students enrolled in our certification or masterclass programs are eligible to request a refund under the following conditions:
The following categories are strictly non-refundable once initiated or delivered:
To request a formal cancellation or refund, the account holder must send an email to info@dtci.in with the subject line "Refund Request - [Invoice / Student ID Number]" along with proof of payment and reason for cancellation.
Approved refunds are processed within 7 to 10 business days via the original payment gateway or direct bank transfer. The applicant will receive an official transaction receipt upon release of funds.
In cases of medical emergencies or documented unforeseen hardship, DTCI management may grant a batch transfer or course credit voucher valid for up to 12 months in lieu of a monetary refund.
For inquiries regarding invoices, fee receipts, or refund statuses, reach our Accounts & Compliance Desk at +91 70789 30141 or email info@dtci.in.
Last updated: August 2026 • Digital Technology Company and Institute
Welcome to DTCI (Digital Technology Company and Institute). By accessing our website, enrolling in training cohorts, or commissioning agency services, you agree to comply with and be bound by the following terms and conditions.
DTCI operates a dual ecosystem providing: (a) Enterprise agency digital marketing, web engineering, SEO, and paid performance advertising, and (b) ISO 9001:2015 accredited practical technology and marketing education with placement support.
Users and students agree to provide accurate registration information, maintain confidentiality of portal login credentials, and respect academic integrity and code of conduct during online and on-campus sessions.
All service retainers, project milestone payments, and course tuition fees must be cleared according to the agreed schedule. Invoices are subject to applicable GST and statutory taxes under Indian law.
All curriculum materials, course slide decks, software templates, agency pitch decks, and website assets remain the exclusive intellectual property of DTCI. Unauthorized reproduction, distribution, or re-sale is strictly prohibited.
You agree not to disrupt, hack, scrape, or interfere with the normal operation of this website or any associated student portals, servers, and networks.
DTCI strives for the highest standards in agency performance and training outcomes. However, DTCI shall not be held liable for algorithmic ranking shifts by third-party search engines or social media ad network policy updates beyond our control.
DTCI reserves the right to update curriculum modules, trainer allocations, course schedules, or service packages to align with industry shifts and technological advancements.
DTCI reserves the right to terminate student access or agency agreements in cases of non-payment, breach of confidentiality, harassment, or violation of institutional policies.
These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
For legal notices or questions regarding these terms, please contact: info@dtci.in | DTCI Tower, Metro Pillar 452, New Delhi, India 110092.
Last updated: August 2026 • Digital Technology Company and Institute
DTCI respects your personal privacy. We collect information you voluntarily provide when submitting consultation forms, booking demo classes, applying for job openings, or registering for academic programs.
Personal data collected may include: full name, email address, phone number, city, academic background, resume/CV documents, and company name for agency inquiries.
We automatically collect non-personally identifiable diagnostic data, including browser type, device information, IP address, referral sources, and pages viewed to optimize user experience.
Our website uses standard session cookies to remember preferences, analyze web traffic, and provide a seamless navigation experience. You can disable cookies through your browser settings at any time.
We use your information exclusively to: (a) Respond to enquiries and book demo sessions, (b) Process admissions and course certifications, (c) Deliver requested agency proposals and audits, and (d) Send relevant batch updates or placement notifications.
We implement industry-standard administrative, technical, and physical security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
We never sell or rent your personal data to third parties. Data is shared only with verified service providers (such as SMS gateways, CRM systems, and cloud hosting partners) strictly to fulfill services.
We retain personal information for as long as necessary to provide services, comply with statutory tax and accounting obligations, and support student placement credentials.
You have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or ask for deletion of your enquiry records where applicable by law.
DTCI may periodically update this Privacy Policy to reflect changes in regulatory standards or operational practices. The revised version will be indicated by the "Last updated" date above.
If you have any questions or concerns regarding this Privacy Policy, please contact our Data Privacy Officer at info@dtci.in or call +91 70789 30141.
