Refund Eligibility
DTCI reviews refund requests for eligible course enrollments and paid services on a case-by-case basis. Eligibility depends on the service or course terms shared at the time of purchase, the work already delivered, and the timing of the request.
Cancellation Policy
Please contact DTCI as soon as possible if you need to cancel an enrollment or service. A cancellation request does not automatically guarantee a refund; DTCI will confirm the applicable outcome after reviewing the request.
Course and Service Cancellation
For courses, cancellation requests should be made before substantial course access, sessions, materials, or certification processing has been provided. For services, cancellation is assessed against the work completed, third-party costs, and deliverables already supplied.
Processing Time
Approved refunds are initiated after confirmation of the decision. The time for funds to appear depends on the original payment method and the relevant payment provider or bank.
Non-Refundable Situations
- Services or course benefits that have already been fully delivered.
- Third-party fees, completed certification processing, or customized work already incurred.
- Requests based only on a change of mind after substantial access or delivery.
Contact and Support
For a refund or cancellation review, contact info@dtci.in or call +91 70789 30141. Please include your name, transaction or enrollment details, and the reason for your request.